To identify training needs, the Training Activity publishes a catalog of existing courses and an annual report, solicits input individually from Division Directors and Region Operations Engineers, reviews training records, and accepts comments from course evaluations. But it is not known whether all needs are accurately and completely identified.
When training is provided, the Training Activity attempts to determine its effectiveness through course evaluation, comments from course participants and their supervisors. But the Department does not know whether the evaluations are accurate or whether more reliable indicators of course effectiveness might be available.
Because of its investment in training, SDDOT needs to develop methodologies to identify and validate its present and future training needs and determine how effectively its training supports organizational goals.