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South Dakota Department of Transportation
Project Synopsis
SD1997-08


Title: SDDOT Performance Measures
Project Researcher: Dave Huft, SDDOT
Project Manager: Blair Lunde
Research Period: - 12/31/1999
Status: Approved
Cost: $48,000.00

Problem Statement: The South Dakota Department of Transportation has conducted strategic planning, but with performance measures that are incomplete, mainly focused on effort expended rather than results accomplished, and based on data that is sometimes difficult or impossible to secure. Because the measures have been internally generated, they may not encompass the full range of services and products considered important by the Department's various customers. Furthermore, measures that have been developed more closely resemble one-time goals than indicators that provide ongoing insight into the Department's condition and progress.

To successfully establish its desired continuous quality improvement program and support performance-based budgeting, the Department must develop sets of detailed performance measures for each of its primary functions. Well conceived measures could also help the Department recognize and understand significant trends, establish priorities, and assess the effectiveness of its management and operational strategies. Finally, sound measures based on customer expectations are needed to demonstrate the effectiveness, efficiency and accountability the state's citizens and legislature expect.



Findings:

Research Objectives:
1  To develop guidance and training in establishing and refining performance measures for the Department of Transportation and its three Divisions.
2  To identify performance measures to support routine management functions, support performance-based budgeting, address customers’ expectations regarding the Department’s key products and services, and refine the strategic plan of the Department and i
3  To identify data elements needed for the performance measures, determine their availability, and, if unavailable, assess the feasibility and cost of acquiring them.

Research Tasks:
1  Meet with the project’s technical panel to review project scope and work plan.
2  Review literature and conduct interviews pertinent to establishing and using meaningful performance measures, particularly in state and federal transportation agencies.
3  Review the Department’s and Divisions’ strategic plans and interview managers to clarify the intent of the plans’ stated goals and objectives.
4  Review results provided from the SDDOT Customer Survey to identify significant public concerns not identified in the strategic plans.
5  Develop, and describe by technical memorandum and in a meeting with the project's technical panel, guidelines for establishing and maintaining performance measures that:

  • are appropriate to the Department's and
    6  Using the guidelines, propose performance measures appropriate for the Department and its Divisions.
    7  Identify data elements required to support the proposed performance measures, describe their availability, and, if unavailable, assess the feasibility and cost of acquiring them.
    8  Develop materials that can be used to train Department managers in the principles of establishing and using performance measures.
    9  Prepare a final report and executive summary of the literature review, research methodology, findings, conclusions and recommendations
    10  Make an executive presentation to the SDDOT Research Review Board at the conclusion of the project.

    Documents Available:

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