To successfully establish its desired continuous quality improvement program and support performance-based budgeting, the Department must develop sets of detailed performance measures for each of its primary functions. Well conceived measures could also help the Department recognize and understand significant trends, establish priorities, and assess the effectiveness of its management and operational strategies. Finally, sound measures based on customer expectations are needed to demonstrate the effectiveness, efficiency and accountability the state's citizens and legislature expect.
are appropriate to the Department's and Divisions' strategic goals and objectives;
address concerns expressed in the SDDOT Customer Survey;
support performance-based budgeting; and
support managers' routine management needs.