History and status of maintenance management practices
Leadership styles and communication
Developing and maintaining maintenance standards
Planning and decision making
Overcoming resistance to change
Maintenance budgets and fiscal reports
Scheduling crews and work
Controlling work and monitoring performance
Since the training was last offered, the Department has experienced several significant changes. In 1996, maintenance forces were reduced approximately 30% statewide. The supervisory position of Maintenance Foreman was eliminated from each individual maintenance crew and replaced by the position of Lead Highway Maintenance Worker, a non-supervisory position. Supervisory responsibility was assigned to a new position, Maintenance Supervisor, who typically supervises a maintenance unit comprising three crews at separate locations. (Typically, two maintenance units exist within each of the Departments twelve geographic Areas; the Areas are in turn grouped into four geographic Regions in the Division of Operations.) Furthermore, some of the financial and equipment management procedures involved in maintenance have changed, as have some of their supporting information systems. Finally, the Departments Training Activity was downsized and moved to the states Bureau of Personnel.
Most significantly, the Department of Transportation has adopted a new management philosophy emphasizing employee involvement and empowerment, performance measurement, and strategic planning based in part on Department-wide customer satisfaction and organizational health assessments.
Because of the various organizational changes, the incompletely defined roles of Maintenance Supervisors and Lead Highway Maintenance Workers, the significant number of maintenance personnel who have not received formal training in maintenance management, and the natural turnover in the maintenance staff, the maintenance management course needs to be revised significantly. A four-day course is envisioned, with the target audience including Maintenance Supervisors, Lead Highway Maintenance Workers, Area Engineers, Region Engineers, Region Operations Engineers, Region Maintenance Coordinators, and Engineering Supervisors. To allow ongoing presentation and to enhance the credibility of the course, the course is envisioned to be presented, by operational staff of the Department of Transportation and the Bureau of Personnel who are directly engaged in individual course topics or modules. Some training would involve hands-on use of maintenance management information systems. The training should complement general management and supervision training otherwise offered by the Bureau of Personnel.