The term organizational health refers to the Departments ability to accomplish its mission now and in the foreseeable future. Organizational health depends on many factors that affect employees, including:
understanding of policies
awareness of mission
work force stability
training and professional development
work force demographics
reward and recognition
The Department performed its first two organizational health assessments in 1998 and 2000, respectively. In each case, researchers conducted focus groups to identify issues of concern to employees, then developed and distributed a confidential survey to every permanent employee. Survey results were analyzed to identify domains of organizational strength, operational capability, or concern. The findings have significantly influenced the Departments policies and actions, including development and execution of its 2001 Strategic Plan. Research is needed now to reassess the Departments organizational health, to determine how effective actions taken in the past four years have been, and to identify additional practical opportunities for improvement.