Two years after the most recent survey, several questions arise:
Have perceptions of the Departments performance changed significantly? If so, how?
How has the Department responded to issues raised in the prior surveys? Have the responses been effective? Are more proactive or effective responses possible?
Do key customer segments such as contractors, commercial truckers, the agricultural industry, tourists, and others perceive the Departments services and performance differently from the population at large? If so, how should the Department respond?
Do public perceptions accurately distinguish between services provided by the Department and services provided by other public and private entities?
Have new issues emerged that are important to the legislature, the general public, or key customer segments?
Research is needed to reassess perceptions of the Departments performance, explain their significance, and identify how the Department can respond to them.